Refund Policy

Refund Policy

Version 1.1 · Effective date: 16 September 2026 · Last updated: 17 September 2026

This Refund Policy explains when and how you can obtain a refund for a purchase made on https://www.looep.com (the “Site”), operated by Wang Yongfei, trading as “Looep Tech” (“we”, “us”). It forms part of our Terms and Conditions of Use.

1. Overview

We offer subscriptions that grant access to our media repair and editing tools and member resources for a defined period. A subscription is charged when you subscribe and then renews automatically at the start of each billing period shown on the pricing page and at checkout (for example every 30 days, or every 12 months), until you cancel. Each renewal extends your membership by the same period. You can cancel at any time — see Section 6 of our Terms and Conditions of Use — which stops all future charges; your access continues until the end of the period you have already paid for. Cancelling a subscription does not by itself entitle you to a refund of the current period, but the rules below still apply to any charge taken in error.

Because our products are digital and delivered immediately, we ask you to read this Policy and the plan details shown at checkout before you pay. If anything is unclear, contact us before purchasing at support@looep.com  — we would rather answer a question than process a refund.

2. Acceptance

By completing a purchase you confirm that you have read and understood this Refund Policy and accept it. Purchases are processed by Waffo Pancake, our payment processor and Merchant of Record, which handles the transaction, tax collection and the refund transfer itself.

3. When You Are Entitled to a Refund

We will approve a refund in the following cases:

1. 3.1 First-purchase guarantee (7 days). If this is your first purchase on the Site and you request a refund within 7 days of the payment date, and you have not used the membership to download member resources or process content, we will refund the purchase in full.
2. 3.2 The product does not work. If a paid feature does not work, and our support team cannot get it working for you within a reasonable time (normally 5 business days), we will refund the affected purchase.
3. 3.3 Duplicate or erroneous charge. If the same purchase was charged twice, or you were charged an amount different from the amount shown at checkout, the error is refunded in full.
4. 3.4 Failure to deliver. If you paid but never received access to the membership, and we cannot provide it, you receive a full refund.
5. 3.5 Feature discontinued. If we permanently discontinue a feature that you specifically paid for, we will refund the unused portion of your membership on a pro-rata basis.
6. 3.6 Statutory rights. Where the consumer law of your country of residence grants you a right of withdrawal or refund, that right is preserved. For EU/UK consumers this includes the 14-day right of withdrawal for distance contracts. Note that where digital content is supplied immediately with your express consent and acknowledgement that you lose the withdrawal right, that right does not apply once delivery has begun.

4. When a Refund Is Not Available

A refund is not available for:

• a membership period that has already been used, including where you have downloaded member resources, processed files, or used a licence key (except where section 3.2, 3.3, 3.4 or 3.5 applies);
• a change of mind after the 7-day first-purchase window, or after the withdrawal period granted by your local law has expired;
• incompatibility with your own device, operating system or region, where that requirement was stated on the product page before purchase;
• an account suspended or terminated because it breached our Terms and Conditions of Use or Acceptable Use Policy;
• duplicate purchases made deliberately to test or exploit the service.

5. How to Request a Refund

Send an email to support@looep.com with:

• the email address used on your account;
• your order or transaction ID (shown in your order confirmation and in your account);
• the date and amount of the payment; and
• a short explanation of why you are requesting the refund.

What happens next:

1. We acknowledge your request within 2 business days.
2. We review it against this Policy and may ask one or two clarifying questions.
3. If approved, we instruct the refund through Waffo Pancake. Eligible refunds are processed within 5–10 business days and are returned to the original payment method. Your bank or card issuer may take a further few days to post the credit.
4. If we decline a request, we explain why, and you may ask for the decision to be reviewed.

6. Chargebacks and Disputes

Please contact us before asking your bank to reverse a charge. A chargeback takes far longer than a refund, and while a dispute is open we may suspend the account concerned. If you believe a charge is wrong, email support@looep.com with your order ID and we will investigate and correct any genuine billing error.

7. Charge on Your Statement

Payments are processed by Waffo Pancake, so the charge on your card statement appears under a descriptor that identifies the store and/or Waffo Pancake rather than “looep.com”. This is normal. If you see a charge you do not recognise, contact us first — we can identify it for you immediately.

8. Changes to This Policy

We may update this Refund Policy from time to time. The version in force when you made your purchase governs that purchase, unless a change in the law requires otherwise. The current version is always published on this page with its version number and effective date.

9. Contact

• Refunds, billing and support: support@looep.com
• Operator: Wang Yongfei, China
• Website: https://www.looep.com

Document information
Operator: Wang Yongfei · Website: https://www.looep.com · Version: 1.1 · Effective: 16 September 2026